Returns Policy

Returns, Refunds & Replacements Policy

We hope that you will be delighted with your purchase from Kit Cosmetics Pty Ltd (‘KIT’, ‘we’, ‘us’ or ‘our’).

1.      FOR RETURNS, REFUNDS OR REPLACEMENTS

IF YOU MADE YOUR PURCHASE IN AUSTRALIA:

If you experience an allergic reaction, you are welcome to return your product to us within 90 days of your purchase date, for either a refund or an exchange. If the product is faulty, please refer to the ‘Consumer Guarantees’ section below.

Please note that we do not offer refunds or accept returns for change of mind.

To be able to return or exchange a product, you must provide a valid proof of purchase (including receipt or e-receipt). You assume any risk of parcels lost or damaged during transit and therefore recommend that you insure and / or track your parcel. KIT will not be responsible for parcels lost or damaged in transit if you choose not to insure or track your parcel.

HOW TO MAKE A RETURN

(a) Check that you meet the above return conditions.

(b) Find your order/receipt number. This can be found on your confirmation/shipment email.

(c) Please contact our customer care team at hello@kitskinkind.com.au.

(d) We will verify whether you are entitled to a refund, or replacement with new products, and provide instructions accordingly.

 

IF YOU MADE YOUR PURCHASE IN A COUNTRY OTHER THAN AUSTRALIA:

If you purchased your product outside Australia and the product is faulty or you experience an allergic reaction, you may contact us within 90 days of the purchase date to request a refund or replacement, subject to our assessment of your request and the conditions set out below. To be eligible for a refund or replacement, you must provide valid proof of purchase (such as a receipt or e-receipt).

Please note that we do not offer refunds for change of mind.

HOW TO LODGE YOUR REQUEST

(a)   Check that you meet the above conditions.

(b)   Find your order/receipt number. This can be found on your confirmation/shipment email.

(c)   Please contact our customer care team at hello@kitskinkind.com.au.

(d)   We will verify whether you are entitled to a refund, or replacement with new products, and provide instructions accordingly.

 

2.      CONSUMER GUARANTEES

Our products come with the consumer guarantees found in the Australian Consumer Law (if you made your purchase in Australia) or the Consumer Guarantees Act 1993 (if you made your purchase in New Zealand) (both, Consumer Law) which cannot be excluded, including guarantees that the products will be of acceptable quality. The consumer guarantees are not affected by our returns policy above.

a)      In the unlikely event that you receive products from us that do not comply with the consumer guarantees, we will provide you with a refund or exchange based on the below:

i.              If we consider that the product has a major failure under Consumer Law (e.g. the product is unsafe, does not fit the description or is not fit for purpose), you can return it and receive your choice of a refund or an exchange, and compensation for any other reasonable and foreseeable loss or damage.

ii.            If we consider that the product has a minor failure under Consumer Law (e.g. the product's packaging is cracked but does not affect the safety or use of the product), we will provide you with our choice of a refund or exchange.

b)     Where a product is damaged through misuse, accident or abnormal use, the Consumer Law or any manufacturer’s warranty may not apply, and KIT may choose not to provide a refund, exchange or repair (if applicable).

c)      KIT will require a valid proof of purchase before providing a remedy under Consumer Law.

d)     Consumer guarantees cannot be excluded or limited and are in addition to any manufacturer’s warranties or extended warranties purchased by, or given to, you.

 

If you made your purchase in a country other than Australia or New Zealand, you may have rights under consumer protection laws in your country that cannot be excluded or limited. Nothing in this policy is intended to affect those rights.

 

3. FAQS

What can I use as proof of purchase?

You may use any of the following as proof of purchase:

·       Register receipt or e-receipt tax invoice; or

·       Any other valid proof of purchase of the relevant product.

How will I receive my refund?

All refunds will be processed via the original payment method. Original costs of delivery, if any, will not be included in the refund.

How long will my return take?

If you made your purchase in Australia:

For returns via post, products typically are currently taking 7 to 10 business days to reach our warehouse. You will be able to track the delivery of your return via the Australia Post tracking number supplied when you book your return. Once our warehouse receives your return and the 72 hours quarantine has passed, it will be processed within 7 to 10 business days. Your bank may take a further 3 to 5 days to clear the funds back into your account.

We apologise for any inconvenience this may cause, and we appreciate your patience as we work to process all returns as quickly as possible.

What if my order is missing?

Please contact our Customer Care team at hello@kitskinkind.com.au with your order number so we can find your order easily and promptly send a replacement following our investigation and assessment. Please note, we are not responsible for parcels lost or damaged in transit.

 

4. PRIVACY

KIT is committed to protecting your privacy. You may be asked to provide valid photo identification when returning a product so that we can record your name, address and other identification details. For more information visit the KIT Privacy Policy.