Privacy Policy
Your privacy is important
PRIVACY POLICY EFFECTIVE ON 24 OCTOBER 2024
1. YOUR PRIVACY IS IMPORTANT
This privacy policy applies to the handling of personal information by KIT Cosmetics Pty Ltd (ACN 112 751 416) (KIT, we, us, our). This privacy policy sets out how KIT protects your personal information, your rights regarding your personal information and how KIT collects, holds, uses, discloses, and manages your personal information.
In handling and otherwise managing your personal information, KIT will comply with its obligations under the Australian Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles.
You do not have to provide any personal information to KIT. However, without certain information, KIT may not be able to provide products, services or information to you or may be limited in how we interact with you.
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2. WHAT KINDS OF PERSONAL INFORMATION DOES KIT COLLECT ABOUT YOU?
Personal information is any information that identifies you or can reasonably be used to identify you.
The personal information we collect and hold about you will vary depending on our particular interaction or engagement with you. Generally speaking, the kinds of personal information KIT may collect and hold about you includes:
1. contact details, including your name, residential and delivery addresses, telephone numbers, email and other electronic addresses;
2. demographic details, including your age, date of birth, gender and personal interests;
3. information about the products and services you have purchased, ordered, obtained or inquired about;
4. payment information such as your credit or debit card details, date and time, transaction amount, information related to the merchant for each transaction and other bank details;
5. your behavioural information and characteristics that are derived from data we already have about you, including from your past behaviours, preferences, and activities;
6. internet, digital and technology information collected from accessing our online platforms and social media sites, including your IP address, referring URL, browsing habits, cart items, clicked links, location data (where enabled), device type, dates and other information as permitted by your device settings;
7. information about any testimonials, reviews, feedback, complaints, product returns, and refunds issued to you; and
8. social media account names and tags.
KIT may also hold other kinds of personal information as permitted or required by law or other kinds of personal information that we notify you of at or about the time of collection.
Generally, we do not collect sensitive information about individuals. Information about your health, racial or ethnic origin, political persuasions, criminal record and religious or philosophical beliefs are all examples of sensitive information. If we do need to collect sensitive information about you, we will only do so with your consent or where we are required to do so by law.
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3. HOW DOES KIT COLLECT YOUR PERSONAL INFORMATION?
Generally, KIT will collect your personal information directly from you when you provide it to us. This might be when you:
1. purchase or order any of our products or services;
2. browse, access or otherwise use, our website or other online services;
3. subscribe to any of our mailing lists or subscriptions;
4. complete a survey or participate in one of our research studies, competitions or promotions;
5. attend one of our events (including via camera, video, or similar technology);
6. contact us or otherwise interact with us (including during phone calls, webchats or via social media); or
7. post information (including images, videos and other content) online, including to any of our social media sites.
In some cases, we may also collect personal information about you from someone other than you, such as:
1. our affiliated or related companies, such as MECCA Brands Pty Ltd (including when you browse their websites, purchase their products or services or otherwise interact with them);
2. third parties you authorise to disclose your information to us (such as your parent, guardian or nominated referees;
3. our vendors, suppliers or contractors that help us provide our products or services to you;
4. an organisation (such as your employer), where you interact with us on behalf of them; or
5. a publicly maintained record or other publicly available sources of information including internet search platforms, social media and similar websites.
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4. HOW WE USE YOUR PERSONAL INFORMATION?
KIT collects, holds, uses and discloses your personal information for the following purposes:
1. to provide our products and services to you;
2. to provide you with access to our websites or other online services;
3. to monitor and measure the use of our websites or other online services;
4. to personalise and enhance your experience with us (including determining what products and services interest you);
5. to undertake data analytics, data processing, database compilation, market research or trend analysis to better understand our customers, including their preferences and interests;
6. to conduct promotions, competitions, giveaways and events;
7. to promote and market our goods and services, including posting content and advertisements online and on our social media accounts, and conducting direct marketing (as detailed in paragraph 5 below);
8. to provide support services (including responding to questions, handling complaints, processing returns, refunds, exchanges, and managing product recalls);
9. to process payments;
10. to prevent or investigate any potential, suspected or actual fraud, breaches of policy or law, and conduct fraud, risk reduction and creditworthiness checks;
11. to monitor and protect our systems from malicious or dangerous activity;
12. to receive and manage the delivery of products or services from our suppliers and service providers;
13. to enforce KIT’s rights, including undertaking legal proceedings;
14. to manage our business operations (including store management, supply arrangements, inventory control, sales monitoring, and strategic decision-making for our products and services); and
15. to otherwise comply with our legal and regulatory requirements.
In addition to the list above, KIT may use your personal information for purposes related to any of the above or other purposes notified to you at the time of collection or otherwise permitted or required by law.
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5. DIRECT MARKETING
In addition to the purposes in paragraph 4, KIT may use and disclose your personal information to inform you about promotions, competitions, events, offers, products, or services that may interest you, for example by email or text. This may involve sharing your information with affiliated or related entities or commercial partners of KIT for direct marketing. You can opt-out of these communications using the details provided in any marketing communication, or by contacting KIT at hello@kitskinkind.com.au.
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6. DISCLOSURE OF YOUR PERSONAL INFORMATION
KIT discloses your personal information for the same purpose that it was collected. As a result, this may include disclosing your personal information to:
1. our affiliated or related companies, including MECCA Brands Pty Ltd;
2. our contractors, service providers and other third parties that supply products or services to us (including our technology and data analytics providers, marketing, advertising, trend analysis and feedback collection providers, payment processors, shipping and distribution providers, event organisers, and other business or administration service providers);
3. other entities as required or authorised by law, court order or regulatory requirement (for example, government agencies, regulatory bodies and law enforcement agencies);
4. any person or entity considering or having invested in or acquired KIT’s business, shares or assets;
5. our professional advisers (including legal, tax consulting, and accounting firms, auditors, insurers, insurance brokers or business consultants);
6. third party service providers for fraud detection and security detection, or to prevent payment fraud; and
7. any other person or organisation that we notify you about.
If you post information or other content to public sections of our websites or to our social media sites, you acknowledge that the information or content may be viewed by the public and/or users of the relevant website or social media site.
Some of the parties that KIT discloses your personal information to may be located outside Australia, including third parties located in the United States of America, European Union, the United Kingdom.
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7. HOW DOES KIT USE COOKIES?
A cookie is a piece of data that tracks and targets your preferences. We use cookies to identify you as a return user and enhance your experience on our websites. Most internet browsers accept cookies by default, but you can adjust your internet browser settings to refuse cookies or warn you before accepting them. If you reject our cookies, some features on our websites or apps may be limited.
Cookies help us improve our services, ensure our website and app is easy to use, and assist with marketing and advertising. We also use IP addresses to analyse trends, administer our website, track traffic, and gather demographic information, as well as for credit fraud protection and risk reduction.
Our websites may use third party services and cookies including Google Analytics. We use these services to understand website traffic and usage. Google may share cookies with partners and third parties. For more information on Google's use of cookies and how to opt out, please see:
• Google's Privacy Policy;
• Google's advertising and analytics cookies here;
• Google's use of information from sites and apps that use Google technologies here; and
• the available opt-outs for Google Analytics here.
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8. LINKS TO OTHER SITES
When you access and use our websites or our other online services or communications, we may include links to other websites for your convenience, including sites operated by our partners, associates, or independent third parties. Each website maintains its own privacy practices, which are detailed in their respective privacy policies. We suggest you carefully review the privacy policy of each website before providing any information or utilising their services. We are not responsible for the privacy practices of that third party.
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9. PROTECTING YOUR PERSONAL INFORMATION
KIT takes reasonable steps to ensure that the personal information we hold is protected from misuse, interference and loss and from unauthorised access, modification or disclosure.
Your personal information is held by KIT in electronic form and is protected by electronic and procedural safeguards. Your personal information will either be stored on KIT’s IT systems, or the IT systems of KIT’s contractors or service providers. Your personal information will be accessed only by authorised personnel or contractors. We also implement information security policies, procedures and training programs to ensure the security of your personal information.
When KIT no longer requires your personal information, we will securely destroy or de-identify it, unless otherwise required or authorised by law to retain that personal information.
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10. ACESS AND CORRECTION YOUR PERSONAL INFORMATION
KIT takes reasonable steps to ensure personal information it holds is accurate, up-to-date, complete, relevant and not misleading.
You have a right to seek access to, and correction of, your personal information that is collected and held by KIT. If at any time you would like to access or correct the personal information that KIT holds about you, you can:
contact KIT’s Privacy Officer using the details set out in paragraph 12 below; or
contact KIT by emailing hello@kitskinkind.com.au.
To obtain access to or correct your personal information:
you may be required to provide proof of identity to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected; and
KIT requests that you be reasonably specific about the information you require and/or wish to correct.
KIT will endeavour to respond to your request within 30 days. KIT will also grant access to the extent required or authorised by law and take reasonable steps to correct personal information where necessary and appropriate.
If KIT isn’t able to facilitate a request to access or correct your personal information, we will provide written reasons along with details on complaint mechanisms if you’d like to follow up. Common reasons for refusal include potential compromises to another individual's privacy or legal requirements.
If you’re not satisfied with KIT’s refusal to grant access to, or correct, your personal information, you may make a complaint by following the process set out in paragraph 11 below.
KIT may charge you a reasonable administration fee, which reflects and will not exceed the cost to KIT for providing access to your personal information in accordance with your request
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11. COMPLAINTS
Please direct all privacy complaints to KIT’s Privacy Officer. At all times, privacy complaints:
will be treated seriously;
will be dealt with promptly;
will be dealt with in a confidential manner; and
will not affect your existing obligations or affect the commercial arrangements between you and KIT.
KIT will endeavour to resolve your complaint within 30 days unless we inform you otherwise. We may require proof of identity.
KIT’s Privacy Officer will investigate your complaint and ensure you’re updated on the outcome. If you’re not satisfied with the outcome of your complaint, you may refer your complaint to the Office of the Australian Information Commissioner, whose contact details are set out in paragraph 14.
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12. CONTACT US
For any other information or questions regarding your personal information, or if you would like to make a privacy complaint, please email KIT’s Privacy Officer at privacyofficer@kitskinkind.com.au.
Alternatively, you can write to us at the following address:
KIT Cosmetics
34 Wangaratta Street
Richmond VIC 3121
Australia
Attention: Privacy Officer
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13. CHANGES TO PRIVACY POLICY
We keep our privacy policy on the KIT website, so it is easy for you to access.
We try not to change our privacy policy too often, but sometimes we need to, for example, if the law changes or if we change the way we collect or use your information.
Any update to our privacy policy will be made available on our website. We will also notify you when we make significant updates.
This privacy policy was last updated October 2024.
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14. FURTHER INFORMATION
Further information about Australian privacy law is available from the Office of the Australian Information Commissioner:
website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au