Your privacy is important
You do not have to provide any personal information to KIT if you don’t want to. But, if you don’t provide the personal information that KIT asks for, it may not be possible for KIT to engage with you. For example, if you purchase our great products online, we won’t be able to deliver these to you unless you provide a delivery address.
What is personal information?
When we talk about personal information, we mean information (such as an address or phone number) or an opinion about an individual. That individual may either be identified, that is, we know who they are, or reasonably identifiable, which means that we can work out who they are from other information that we have. It doesn’t matter whether or not the information or opinion is actually true or whether or not it is in writing.
Remember, the basic idea is that, if an organisation such as KIT collects information that is about you, and that organisation is able to link that information to you, then it will be your personal information.
What sort of personal information do we have about you?
The personal information we collect and hold about you will depend on how we engage with you.
The sort of personal information KIT may collect and hold about you includes:
- your name, residential and delivery addresses, telephone numbers, email and other electronic addresses;
- your date of birth and gender;
- information about the products and services you have purchased, ordered or asked about;
- your credit or debit card details and other bank details;
- information about your beauty profile;
- information collected if you access the KIT websites or any of our social media sites including for example your IP address. We may also collect other information from those sites via cookies. A cookie is a small data file that might be transferred to your device when you access the KIT websites or those other sites; and
- information about any feedback you provide, complaints you make and details of any products returned, and refunds provided, to you.
How does KIT collect your personal information?
KIT will usually collect personal information directly from you when you provide it to us. You might do this, for example, when you purchase or order any of our services or products on the KIT website.
Although we usually collect your personal information directly from you, sometimes we will collect it from other organisations or people if you agree with us that we can do this or if it would otherwise be impracticable to collect it directly from you. For example, we may collect personal information from our related companies, when you access or purchase products on their website.
Why do we need your personal information?
KIT collects, holds, uses and discloses your personal information to help us carry on our business. In other words, we do this to help us provide the best products and services to you and all of our other customers. This means KIT collects, holds, uses and discloses your personal information for the following purposes:
- to provide KIT’s products and services to you;
- to provide you with access to the KIT website, including to provide you with content on that site that is relevant to you;
- to provide advertising that might interest you, including information about promotions, competitions and events;
- to help us work out what products and services you are most interested in;
- to respond on any questions or complaints you might have and to provide you with any refunds or exchanges;
- to make our products, services, the KIT website and KIT’s social media sites better;
- to manage stock levels of KIT products;
- if you are one of our contractors or service providers, or an employee of one of our contractors or service providers, to engage with you under the relevant agreement;
- to enforce KIT’s rights, including undertaking legal proceedings;
- to otherwise manage our business and to meet KIT’s legal and regulatory requirements; and
- any of the above in relation to our related companies.
Direct marketing involves communicating directly with you to promote the sale of products and services. We may provide advertising to you directly, for example by email or text. We may also provide it when you are using the internet, whether or not you are using the KIT website, unless you tell us you don’t want to receive these communications.
You can unsubscribe from direct marketing from us at any time by using the opt out button in the relevant communications or by contacting us (see section 11 of this policy).
Who we might give your personal information to
We don’t sell your personal information to anyone else.
But sometimes, for the purposes listed in section 5, KIT may provide your personal information to:
- KIT’s contractors and service providers on a confidential basis, but they are only able to use that information to help us manage our business;
- other organisations or people if we are required or authorised by law to do so, for example, if it is necessary to tell the police to help them do their work;
- any person that is a party to an agreement with KIT for the sale of all or part of KIT’s business;
- any other person or organisation that we tell you about; and
- our related companies.
The other organisations and people that we provide your personal information to may be located in Australia, New Zealand, Hong Kong, Japan, the European Union or the United States.
Protecting your personal information
Your personal information is held by KIT in electronic form and is protected by electronic and procedural safeguards. Your personal information will either be stored on KIT’s IT systems or the IT systems of KIT’s contractors or service providers.
If your personal information is initially collected in paper form, we will destroy that paper when we record the personal information in electronic form. We will keep that information in a secure location until that occurs.
When KIT does not need your personal information any more, KIT will securely destroy it, unless there is a legal reason why KIT needs to continue to hold that personal information.
Links to other sites from our website
You can ask us about your personal information
We are very happy to tell you about the personal information KIT holds about you.
KIT will get back to you as soon as we can after you ask us. Sometimes we might not be able to provide you with details about what we hold, but we will explain this to you if that happens.
If you think any of the personal information we have about you is wrong, for example, if you have changed your phone number or email address, please let us know. You can reach out to KIT’s Customer Service team (see contact details below). KIT will:
- update its records;
- if the personal information is held by a third party provider, take reasonable step to notify the third party to update their records; or
- if there is some reason why we don’t think the information should be changed, we will let you know.
In some cases, you have the right to have your personal information erased or deleted. Please note this is not an absolute right, as we may have legal or legitimate grounds for retaining your personal information.
If you want to know what we have or would like to request deletion of your personal information, just reach out to KIT’s Customer Service team at firstname.lastname@example.org.
Of course, KIT will not charge you for telling you about, amending or deleting the personal information we hold.
Let us know if you have any questions or a complaint
If you have any questions, or if you have any concerns or a complaint about how we deal with your personal information, please call KIT’s Customer Service team (see contact details in section 11) and ask to speak to the Privacy Officer. If you don’t want to call us, you may email the Privacy Officer at email@example.com. Or you could write to us at the following address:
KIT Cosmetics Pty Ltd
34 Wangaratta Street
Richmond, Victoria, 3121
Attention: Privacy Officer
KIT will treat any request or complaint received from you confidentially. KIT’s Privacy Officer will contact you within a reasonable time after receiving your request or complaint. If you have made a complaint, KIT will let you know about ways we could resolve that complaint. KIT aims to resolve all complaints promptly and, in any event, within 30 days of receiving the complaint.
If you have a complaint regarding how we have dealt with your personal information that we can’t work with you to resolve:
- if you are in Australia, you may be able to complain to the Office of the Australian Information Commissioner, see HTTPS://WWW.OAIC.GOV.AU/PRIVACY/PRIVACY-COMPLAINTS/; or
- if you are in New Zealand, you may be able to complain to the New Zealand Office of the Privacy Commissioner, see HTTPS://WWW.PRIVACY.ORG.NZ/YOUR-RIGHTS/MAKING-A-COMPLAINT/.